We’re here to assist you. Please review the following information before returning any item.
1. Warranty Period
All Piezo-Metrics manufactured products are warranted against defects in material and workmanship for a period of twelve (12) months from the Date of Shipment under normal use and operation unless otherwise agreed.
2. RMA Number
If a customer wishes to return any product, contact Piezo-Metrics’ Customer Service Department via e-mail address: [email protected]; or by phone: (805) 527-3640 x1002. A Return Material Authorization (“RMA”) number provided by the Piezo-Metrics is required prior to returning a product to Piezo-Metrics. RMA request must contain serial number(s) and a short explanation of the complaint.
3. Warranty Exclusions
Piezo-Metrics is not responsible for out-of-warranty returns. Out of warranty returns are products where there has been: (i) improper installation or testing; (ii) failure to provide a suitable operating environment; (iii) use of the products for purposes other than that for which they were designed; (iv) failure to monitor or operate the products in accordance with customer's specifications and good industry practice; (v) unauthorized attachment or removal or alteration of any part of the products; (vi) unusual mechanical, physical or electrical stresses; (vii) modifications or repairs done by other than the Piezo-Metrics; (viii) mishandling during shipment of the products; or (ix) any other abuse, misuse, neglect or accident not attributable to Piezo-Metrics’ products where the warranty period has expired.
4. RMA Replacement and Test Procedures
The evaluation of the product returned under an RMA generally requires at least two (2) weeks after receipt at Piezo-Metrics.
For returned products determined to be covered under warranty:
For returned product determined to be out of warranty:
The evaluation fee covers the initial evaluation only. Additional fees may apply to any additional testing or a complete failure analysis. Customer will be asked to approve any such additional fees in advance.
All RMA packages should be shipped to the following address:
Attn: Office Manager 4584 Runway St. Simi Valley CA 93063
Customer is responsible for return freight charges for all products returned to Piezo-Metrics under a RMA. All shipments shall be FOB Simi Valley, CA 93036 (Incoterms 2010) unless given express written permission by Piezo-Metrics to ship under different commercial terms.
Customer is responsible for all return freight charges, and applicable duties and customs charges for all products returned to Piezo-Metrics under a RMA. All shipments shall be DDP (Incoterms 2010) unless given express written permission by Piezo-Metrics to ship under different commercial terms.
Piezo-Metrics is responsible for the freight and applicable duties and customs charges for products returned to customer which are covered under warranty, unless products are out of warranty returns or no fault has been found.
6. Exclusive Remedies
The liability of Seller for losses or damages arising from Seller’s breach of warranties hereunder is limited to full refund of the purchase price or, at customer’s option, repair or replacement of product.
THE REMEDIES PROVIDED HEREIN ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES FOR PIEZO-METRICS’ BREACH OF THE PROVIDED WARRANTIES, AND, UNLESS OTHERWISE MUTUALLY AGREED IN WRITING, IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PIEZO-METRICS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
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4584 Runway Street
Simi Valley, California
93063 Attention: Office Manager
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